Syed Wasil Hashmi
A motivated and enthusiastic graduate with a Master's in Networking seeking a position to utilize my skills. A team worker, a good negotiator, with a sense of responsibility, excellent interpersonal skills and attentiveness, who thrives in a challenging and intensive work environment, making the final product of any assignment a cut above the rest. Have excellent communication skills as well as organizational and analytical skills. Always willing to learn the newest. Well-organized with in-depth technical knowledge and keen attention to detail.
PROFESSIONAL EXPERIENCE
Its hard to stay ahead of the game. I take every tasks seriously. Things I do flawlessly.
Student Management and Timetabling Systems Team Leader
William Angliss Institute
Providing leadership, oversight, technical support and troubleshooting within the Student Administration Department, as it relates to the Technology One Student Management and CELCAT Timetabling Systems. Providing a range of executive support and office administration services such as producing and editing papers and documents, briefings, presentations, and other written advice. Oversee, continuously monitor, and review the accuracy of system configuration, prior to deployment to Production. Troubleshooting system configuration and user issues and optimise system configuration to minimise manual processing. Leading the planning, testing, implementation, and deployment of system updates to student management systems. Scope development work and prepare systems requirements documentation that meet business and user requirements with investigating options and provide recommended solutions to delegated tasks. Participating in improvement activities to simplify processes and support in administrative efficiency. Leading business process improvement by analysing processes and identifying, developing, project managing, and implementing system solutions to increase effectiveness and/or improve efficiency. Managing the relationship between William Angliss Institute and any student management systems software vendors, including raising, monitoring, escalation, and follow-up of support cases. Managing, developing, and improving system interfaces between the Institute’s student management and timetabling applications and other internal and external systems. Developing system reporting capability including development of business intelligence dashboards and reports to meet the needs of a diverse range of Institute stakeholders. Developing and maintaining effective record management, filing, and reporting systems to maintain records, manage documentation. Developing exception reporting for compliance management and reporting requirements and to ensure a high level of data integrity. Supervising, training, and mentoring staff (3 direct reports) to achieve specified objectives. Providing support to the working groups and projects by preparing agendas, meeting documents and presentations, meeting minutes and follow up tasks. Building an effective working relationship with a network of internal and external contacts to facilitate communication.
Team Leader Customer Experience Team
William Angliss Institute
Developing strategies for the team to reach their goal. Creating reports on Salesforce and Excel according to the requirement and intakes. Providing weekly report to the manager based on staff performance. Providing fortnightly reports on the application progress and other reports such as free TAFE reports. Allocating tasks and set projects, campaigns deadline for the team. Monitoring teams’ performance closely and communication with team members about their performance regularly. Creating weekly roster for the team members. Planning and managing daily routine and day to day operations for the team. Mentoring team members for their participation in training and providing additional training if needed. Providing daily communicating with clear instructions to the team members as well as listening to their feedbacks for improvement. Maintaining the institute’s CRM (Salesforce) time to time and making changes as required. Communicating with the external organisations such as Zendesk, Salesforce, Dashchord etc. Providing support to the Marketing department in creating campaigns, registration forms and lead collection. Regular communication with all the departments in regard to arranging interviews and admissions. Arranging staff course training time to time to make sure team members are up to date. Assist students with the enrolment process and then throughout the entirety of their time on their chosen programme. Give information on courses and welcome students to the school. Assist with the development of student engagement plans for the institute. Input critical information of new students onto a database. Feed new students on the database into the correct classes and ensure any class changes are implemented. Providing support for student engagement events including - Open Day & orientation. Confirm arrivals and ensure pre-arrival communication with all students through email. Mainly contributes to marketing and recruitment activities including the production of marketing collateral. Maintain a spreadsheet of sponsored students and ensuring paperwork is correct and complete. Register and refer complaints and feedback. Manage the accuracy of the information on the weekly Induction lists, liaising with the admissions team. Working combined with other teams to develop and improve processes that are consistently implemented. Follow and help evolve best practice in activities such as engagement checks and calls, welcome calls and webinars, rapport calls, assessing risk factors and when to call versus email, etc. using Zendesk. Proactive communication with students utilising a variety of media: phone, email, SMS, etc. Develop early student engagement with online tools and support services. Store student data accurately and efficiently on our Salesforce CRM system, with a view to reducing process for optimal productivity. Accurate and comprehensive filing of documentation and respect of confidential information. Participate in team meetings and any training required.
Customer Experience Officer
William Angliss Institute
Respond to student queries. Referring students to other members of staff where necessary. Assist students with the enrolment process and then throughout the entirety of their time on their chosen programme. Give information on courses and welcome students to the school.
Assist with the development of student engagement plans for the institute. Keep induction day administration file up to date. Input critical information of new students onto a database. Feed new students on the database into the correct classes and ensure any class changes are implemented.
Providing support for student engagement events including - Open Day & orientation. Confirm arrivals and ensure pre-arrival communication with all students through email.
Maintain a spreadsheet of sponsored students and ensuring paperwork is correct and complete. Manage the accuracy of the information on the weekly Induction lists, liaising with the admissions team. Working combined with other teams to develop and improve processes that are consistently implemented.
Follow and help evolve best practice in activities such as engagement checks and calls, welcome calls and webinars, rapport calls, assessing risk factors and when to call versus email, etc. using Zendesk. Proactive communication with students utilising a variety of media: phone, email, SMS, etc. Develop early student engagement with online tools and support services.
Store student data accurately and efficiently on our Salesforce CRM system, with a view to reducing process for optimal productivity. Accurate and comprehensive filing of documentation and respect of confidential information. Participate in team meetings and any training required.
IT Support & Website Designer
The Linen Club (United Australia Imports Pty Ltd)
Developing user-oriented visuals and features using front-end languages, including HTML
Creating eye-catching and functional digital design concepts across various platforms to strengthen company brand and identity.
Strengthening company brand and identity by creating distinctive website and logo
Collecting, defining and translating user requirements into project designs and implementation plans
Testing websites and perform troubleshooting before deployment.
Research new technologies, software packages and hardware products for use in website projects
Reviewing code to validate structures, assess security and verify browser, device and operating system compatibility.
Creating site layout and user interface using HTML and CSS practices
Maintaining website’s security and analysing data flow
Student Success Advisor (Contract) January 2020 – February 2020
Pearson Australia, Melbourne 3000 VIC
Education
Maintain a careful balance between empathetic pastoral support and optimally covering the student base to ensure the highest retention from one module to the next
Assist students with the enrolment process and then throughout the entirety of their time on their chosen programme.
Follow and help evolve best practice in activities such as engagement checks and calls, welcome calls and webinars, rapport calls, assessing risk factors and when to call versus email, etc.
Proactive communication with students utilising a variety of media: phone, email, SMS, etc.
Develop early student engagement with online tools and support services.
Store student data accurately and efficiently on our Salesforce CRM system, with a view to reducing process for optimal productivity.
Customer Support Officer
K.N.G PVT LTD, Pune, India
Provided primary customer support to internal and external customers in a fast-paced environment.
Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Codified office structures and processes to promote teamwork and performance.
Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Improved office operations by automating client correspondence, record tracking and data communications.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Delivered expert clerical support to internal staff and management by efficiently handling a wide range of routine and special requirements.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.